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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Plan stakeholder consultation
   • Review and assess current and potential stakeholders and determine needs, interests, priorities and trends, in consultation with colleagues
   • Identify relevant stakeholders and methods to establish and maintain contact
   • Research and maintain a collection of current relevant information on stakeholders
   • Check organisational plans for relevant reference to stakeholder interaction
   • Confirm that planning process takes account of relevant internal and external factors
2. Establish stakeholder relationships
   • Identify and assess a range of strategies to facilitate relationships between stakeholders and own organisation
   • Implement strategies and establish productive relationships with stakeholders
   • Determine purpose and parameters of specific consultations, and brief participants accordingly
   • Integrate information from stakeholder consultations into organisational planning and share with relevant colleagues
   • Monitor, evaluate, and continuously improve stakeholder relationships
3. Represent organisation to local community
   • Communicate organisational role accurately, confidently and clearly to promote stakeholder awareness
   • Promote organisation to relevant stakeholders

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

establish and maintain relationships with three different stakeholder groups in a library environment.

In the course of the above, the candidate must:

facilitate effective consultation with a broad range of stakeholders relevant to the industry.

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Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

promotion, advocacy and networks in libraries

stakeholder groups, including special needs and cultural considerations

key features, costs and benefits of different consultation mechanisms

networking techniques and strategies

relevant organisational policies and procedures.

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